FREQUENTLY ASKED QUESTIONS
Here are some questions asked by our valued customers
What are your office hours?
Our office hours are 6am to 5pm, Monday to Friday. We also offer a 24/7 Emergency After Hours Service to provide any of our services.
Do you offer free quotes?
We offer FREE and NO OBLIGATION quotes. We do quotes for works such as bathroom and kitchen renovations, stove and cooking appliance installations, sewer conversions, Hot Water Unit installations and replacements – the list is endless within reason.
What don’t you quote on?
We cannot offer a quote for blocked drains, investigation works and repairs to Hot Water Units, ovens, stoves, hot plates, gas room heaters, roof leaks, water leaks, burst pipes, dishwashers and washing machines. For these types of works, our friendly staff can only offer and advise our labour rates to you.
Can we service gas room heaters?
Yes, we sure can. We service gas room heaters in our workshop for $110 or on site for $175.
Can you assist with our septic system?
Yes, we are fully equipped to help our customers with their septic needs. Check out our Septic Pump Outs tab for more information.
How much does it cost to replace your Hot Water Unit?
The costing of “like for like” replacements is totally dependent on the model and type of your Hot Water Unit. Give our friendly staff a call to get your quote today.
Can you fix pumps?
Yes, we specialize in pump system breakdowns and repairs. We also offer programmed scheduled servicing for all your pump system preventative maintenance requirements. Please call and ask our friendly staff to give you a quote today.
Preventative Maintenance is what I need. Do you offer Scheduled Servicing programs?
Yes we do. If you have an asset on your property that needs constant servicing, like an ATU (Aerobic Treatment Unit), a Backflow Device (RPZ), an Oily Water Separator, a Hot Water Unit or an Evaporative Air Conditioner, we can set up a scheduled servicing program where we will contact you when the service is due and arrange a time to attend site when it suits you. Our knowledgeable staff can advise you on your servicing options and provide a free and no obligation quote.
Experience you can trust
We are committed to providing our clients with quality workmanship backed by excellent customer service.